FAQS

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FAQS

  • 1. How can l get samples?

    Samples are available for most of our standard products. Sample availability depends on the product type and requested quantity. Contact our sales team with your application details, and we'll help arrange the most suitable sample for your evaluation. You can submit a sample request through the Contact Us page, and we will contact you shortly.

  • 2. How do l choose the right silicone oil?

    The right silicone oil depends on your application, viscosity requirements, processing conditions, and performance goals. Our specialists evaluate these factors to recommend the most suitable product for your needs. If you're unsure which grade to choose, contact us with your application details for technical guidance. Contact Us

  • 3.Which viscosity should l choose?

    The ideal viscosity depends on your application and processing requirements. Lower viscosities generally improve flowability, while higher viscosities may provide better lubrication or stability. Tell us about your process and performance expectations, and we'll recommend the most appropriate viscosity for your application. Contact Us

  • 4. Can you recommend an equivalent product?

    Yes. We can evaluate a suitable alternative based on the product name, technical data sheet, or application requirements. Our team compares key parameters such as viscosity, functional groups, and processing characteristics to recommend a comparable solution. Share your current product information, and we'll review the available options. Contact Us

  • 5. Can your products be customized?

    Yes. We offer customized silicone solutions to meet different application and manufacturing requirements. Depending on your project, specifications such as viscosity, functional group content, volatile content, and packaging can be adjusted. Our technical and production teams work closely with customers to develop products that meet both performance and quality expectations. Contact Us

  • 6. Do you provide technical support?

    Yes. Our technical team provides product selection guidance, application support, and technical assistance throughout your evaluation process. We work closely with customers to help improve product performance and ensure the selected solution meets their application requirements. Contact us anytime if you need technical support. Contact Us

  • 7. Can you provide TDS, MSDS, and COA before we place an order?

    Yes. We can provide technical documents for most standard products before purchase, including Technical Data Sheets (TDS), Safety Data Sheets (SDS), and other relevant information when available. These documents help you evaluate product suitability before making a purchasing decision. Our team will be happy to provide the appropriate documentation based on your project requirements. Contact Us

  • 8.How can I request a quotation?

    Simply send us your product requirements, quantity, destination, and any relevant technical specifications. Our team will review your request and provide a quotation based on your project requirements as quickly as possible. Contact Us

  • 9.What is your minimum order quantity (MOQ)?

    The minimum order quantity varies depending on the product type, specifications, and packaging. Our sales team will recommend the most suitable ordering option based on your project requirements. Please contact us for product-specific MOQ information.Contact Us